Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
Audio lessonsNo
Commitment4 h
CertificateYes, PDF


Module One: Getting Started
Course Objectives
Module Two: Defining Coaching and Mentoring
What is Coaching?
What is Mentoring?
Introducing the G.R.O.W. Model
Case Study
Module Two: Review Questions
Module Three: Setting Goals
Goals in the Context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Case Study
Module Three: Review Questions
Module Four: Understanding the Realities
Getting a Picture of Where You Are
Identifying Obstacles
Exploring the Past
Case Study
Module Four: Review Questions
Module Five: Developing Options
Identifying Paths
Choosing Your Final Approach
Structuring a Plan
Case Study
Module Five: Review Questions
Module Six: Wrapping it All Up
Creating the Final Plan
Identifying the First Step
Getting Motivated
Case Study
Module Six: Review Questions
Module Seven: The Importance of Trust
What is Trust?
Trust and Coaching
Building Trust
Case Study
Module Seven: Review Questions
Module Eight: Providing Feedback
The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Case Study
Module Eight: Review Questions
Module Nine: Overcoming Roadblocks
Common Obstacles
Re-evaluating Goals
Focusing on Progress
Case Study
Module Nine: Review Questions
Module Ten: Reaching the End
How to Know When You’ve Achieved Success
Transitioning the Coachee
Wrapping it All Up
Case Study
Module Ten: Review Questions
Module Eleven: How Mentoring Differs from Coaching
The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Wrapping Up
How to get your Diploma
Action Plan

Student reviews

5 starsVladimir Šterle

Basic information

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
Audio lessonsNo
Commitment4 h
CertificateYes, PDF

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