Emotional Intelligence

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
Audio lessonsNo
Commitment4 h
CertificateYes, PDF


Module One: Getting Started
Course Objectives
Module Two: What is Emotional Intelligence?
Case Study
Module Two: Review Questions
Module Three: Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions
Case Study
Module Three: Review Questions
Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Case Study
Module Four: Review Questions
Module Five: Non-Verbal Communication Skills
Body Language
The signals you send to others
It’s Not What You Say, It’s How You Say It
Case Study
Module Five: Review Questions
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Case Study
Module Six: Review Questions
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Case Study
Module Seven: Review Questions
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Case Study
Module Eight: Review Questions
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Case Study
Module Nine: Review Questions
Module Ten: Business Practices (II)
The Balance Between Optimism and Pessimism
Case Study
Module Ten: Review Questions
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Wrapping Up
How to get your Diploma
Action Plan

Basic information

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
Audio lessonsNo
Commitment4 h
CertificateYes, PDF

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