Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
With the Handing A Difficult Customer course, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this course, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Stupanj | Svi stupnjevi |
Cijena | € 49,90 |
Pristup | Neograničen |
Jezik | engleski |
Trajanje* | 4 h h |
Certifikat | Da, PDF |
Introduction |
Introduction |
Course Objectives |
Handling a Difficult Customer |
The Right Attitude Starts with You |
Stress Management (Internal Stressors) |
Stress Management (External Stressors) |
Transactional Analysis |
Why are Some Customers Difficult |
Dealing with the Customer Over the Phone |
Dealing with the Customer In Person |
Sensitivity in Dealing with Customers |
Scenarios of Dealing with a Difficult Customer |
Following up |
Review test |
Wrapping Up |
How to get your Diploma |
Action Plan |
Stupanj | Svi stupnjevi |
Cijena | € 49,90 |
Pristup | Neograničen |
Jezik | engleski |
Trajanje* | 4 h h |
Certifikat | Da, PDF |
Donosimo licencirane edukacije koje koriste i neke od najvećih svjetskih kompanija, poput Polaroida, Hertza, Tupperwarea, Walmarta, Američke ratne mornarice i mnogih drugih.
Bez obzira na to plaćaš li svojim PayPal računom ili karticom, PayPal se brine da sva tvoja plaćanja budu sigurna.
Trebate ponudu?
Odabrani tečaj nije onaj pravi za tebe? Nema problema - uz jamstvo povrata novca u roku od 14 dana od dana kupnje.
Jamstvo povrata novca