Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
This course will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learning how to be a great closer.
| Level | All levels |
| Price | € 49.90 € 39.90 |
| Access | 365 days |
| Language | English |
| Audio lessons | No |
| Commitment | 4 h |
| Certificate | Yes, PDF |
| Module One: Getting Started |
| Introduction |
| Course Objectives |
| Module Two: Understanding the Talk |
| Types of Sales |
| Common Sales Approaches |
| Glossary of Common Terms |
| Case Study |
| Module Two: Review Questions |
| Module Three: Getting Prepared to Make the Call |
| Identifying Your Contact Person |
| Performing a Needs Analysis |
| Creating Potential Solutions |
| Case Study |
| Module Three: Review Questions |
| Module Four: Creative Openings |
| A Basic Opening for Warm Calls |
| Warming up Cold Calls |
| Using the Referral Opening |
| Case Study |
| Module Four: Review Questions |
| Module Five: Making Your Pitch |
| Features and Benefits |
| Outlining Your Unique Selling Position |
| The Burning Question That Every Customer Wants Answered |
| Case Study |
| Module Five: Review Questions |
| Module Six: Handling Objections |
| Common Types of Objections |
| Basic Strategies |
| Advanced Strategies |
| Case Study |
| Module Six: Review Questions |
| Module Seven: Sealing the Deal |
| Understanding When It’s Time to Close |
| Powerful Closing Techniques |
| Things to Remember |
| Case Study |
| Module Seven: Review Questions |
| Module Eight: Following Up |
| Thank You Notes |
| Resolving Customer Service Issues |
| Staying in Touch |
| Case Study |
| Module Eight: Review Questions |
| Module Nine: Setting Goals |
| The Importance of Sales Goals |
| Setting SMART Goals |
| Case Study |
| Module Nine: Review Questions |
| Module Ten: Managing Your Data |
| Choosing a System That Works for You |
| Using Computerized Systems |
| Using Manual Systems |
| Case Study |
| Module Ten: Review Questions |
| Module Eleven: Using a Prospect Board |
| The Layout of a Prospect Board |
| How to Use Your Prospect Board |
| A Day in the Life of Your Board |
| Case Study |
| Module Eleven: Review Questions |
| Module Twelve: Wrapping Up |
| Wrapping Up |
| How to get your Diploma |
| Action Plan |
| Level | All levels |
| Price | € 49.90 € 39.90 |
| Access | 365 days |
| Language | English |
| Audio lessons | No |
| Commitment | 4 h |
| Certificate | Yes, PDF |
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