We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
| Level | All levels |
| Price | € 49.90 € 39.90 |
| Access | 365 days |
| Language | English |
| Audio lessons | No |
| Commitment | 4 h |
| Certificate | Yes, PDF |
| Module One: Getting Started |
| Introduction |
| Course Objectives |
| Pre-Assignment |
| Module Two: Verbal Communication Skills |
| Listening and Hearing: They Aren’t the Same Thing |
| Asking Questions |
| Communicating with Power |
| Case Study |
| Module Two: Review Questions |
| Module Three: Non-Verbal Communication Skills |
| Body Language |
| The Signals You Send to Others |
| It’s Not What You Say, It’s How You Say It |
| Case Study |
| Module Three: Review Questions |
| Module Four: Making Small Talk and Moving Beyond |
| Starting a Conversation |
| The Four Levels of Conversation |
| Case Study |
| Module Four: Review Questions |
| Module Five: Moving the Conversation Along |
| Asking for Examples |
| Using Repetition |
| Using Summary Questions |
| Asking for Clarity and Completeness |
| Case Study |
| Module Five: Review Questions |
| Module Six: Remembering Names |
| Creating a Powerful Introduction |
| Using Mnemonics |
| Uh-Oh… I’ve Forgotten Your Name |
| Case Study |
| Module Six: Review Questions |
| Module Seven: Influencing Skills |
| Seeing the Other Side |
| Building a Bridge |
| Giving In Without Giving Up |
| Case Study |
| Module Seven: Review Questions |
| Module Eight: Bringing People to Your Side |
| A Dash of Emotion |
| Plenty of Facts |
| Bringing It All Together |
| Case Study |
| Module Eight: Review Questions |
| Module Nine: Sharing Your Opinion |
| Using I-Messages |
| Disagreeing Constructively |
| Building Consensus |
| Case Study |
| Module Nine: Review Questions |
| Module Ten: Negotiation Basics |
| Preparation |
| Opening |
| Bargaining |
| Closing |
| Case Study |
| Module Ten: Review Questions |
| Module Eleven: Making an Impact |
| Creating a Powerful First Impression |
| Assessing a Situation |
| Being Zealous without Being Offensive |
| Case Study |
| Module Eleven: Review Questions |
| Module Twelve: Wrapping Up |
| Wrapping Up |
| Action Plan |
| Level | All levels |
| Price | € 49.90 € 39.90 |
| Access | 365 days |
| Language | English |
| Audio lessons | No |
| Commitment | 4 h |
| Certificate | Yes, PDF |
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