Interpersonal Skills

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
LanguageEnglish
Audio lessonsNo
Commitment4 h
CertificateYes, PDF

Syllabus

Module One: Getting Started
Introduction
Course Objectives
Pre-Assignment
Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Case Study
Module Two: Review Questions
Module Three: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Case Study
Module Three: Review Questions
Module Four: Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Case Study
Module Four: Review Questions
Module Five: Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Case Study
Module Five: Review Questions
Module Six: Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh… I’ve Forgotten Your Name
Case Study
Module Six: Review Questions
Module Seven: Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Case Study
Module Seven: Review Questions
Module Eight: Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Case Study
Module Eight: Review Questions
Module Nine: Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Case Study
Module Nine: Review Questions
Module Ten: Negotiation Basics
Preparation
Opening
Bargaining
Closing
Case Study
Module Ten: Review Questions
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Wrapping Up
Action Plan

Basic information

LevelAll levels
Price€ 49.90   € 39.90
Access365 days
LanguageEnglish
Audio lessonsNo
Commitment4 h
CertificateYes, PDF

Customer information

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Interpersonal Skills39.90
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Interpersonal Skills
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