Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
The Anger Management course will help teach participants how to identify their anger triggers and what to do when they get angry.
| Stupanj | Svi stupnjevi |
| Cijena | € 49,90 375,97 kn |
| Pristup | Neograničen |
| Jezik | engleski |
| Trajanje* | 4 h h |
| Certifikat | Da, PDF |
| Module One: Getting Started |
| Introduction |
| Course Objectives |
| Pre-assignment |
| Module Two: Understanding Anger |
| The Cycle of Anger |
| Understanding Fight or Flight |
| Common Myths about Anger |
| Case Study |
| Module Two: Review Questions |
| Module Three: Do’s and Don’ts |
| Unhelpful Ways of Dealing with Anger |
| Helpful Ways of Dealing with Anger |
| Case Study |
| Module Three: Review Questions |
| Module Four: Gaining Control |
| A Word of Warning |
| Using Coping Thoughts |
| Using Relaxation Techniques |
| Blowing Off Some Steam |
| Case Study |
| Module Four: Review Questions |
| Module Five: Separate the People from the Problem |
| Objective vs. Subjective Language |
| Identifying the Problem |
| Using “I” Messages |
| Case Study |
| Module Five: Review Questions |
| Module Six: Working on the Problem |
| Using Constructive Disagreement |
| Negotiation Tips |
| Building Consensus |
| Identifying Solutions |
| Case Study |
| Module Six: Review Questions |
| Module Seven: Solving the Problem |
| Choosing a Solution |
| Making a Plan |
| Getting it Done |
| Case Study |
| Module Seven: Review Questions |
| Module Eight: A Personal Plan |
| Understanding Hot Buttons |
| Identifying Your Hot Buttons |
| A Personal Anger Log |
| Personal Anger Log |
| Case Study |
| Module Eight: Review Questions |
| Module Nine: The Triple A Approach |
| Alter |
| Avoid |
| Accept |
| Case Study |
| Module Nine: Review Questions |
| Module Ten: Dealing with Angry People |
| Understanding the Energy Curve |
| De-escalation Techniques |
| When to Back Away and What to Do Next |
| Case Study |
| Module Ten: Review Questions |
| Module Eleven: Pulling It All Together |
| Process Overview |
| Putting It into Action |
| Case Study |
| Module Eleven: Review Questions |
| Module Twelve: Wrapping Up |
| Wrapping Up |
| How to get your Diploma |
| Action Plan |
| Stupanj | Svi stupnjevi |
| Cijena | € 49,90 375,97 kn |
| Pristup | Neograničen |
| Jezik | engleski |
| Trajanje* | 4 h h |
| Certifikat | Da, PDF |
Donosimo licencirane edukacije koje koriste i neke od najvećih svjetskih kompanija, poput Polaroida, Hertza, Tupperwarea, Walmarta, Američke ratne mornarice i mnogih drugih.
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